Privacy Policy

Last updated: January 2024

Introduction

Primo-Sheen Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal data when you use our website or engage our ecological consulting services.

We are the data controller for the personal information we process. Our registered office is Willow House, 47 Banbury Road, Kidlington, Oxfordshire OX5 2BT.

Information We Collect

We may collect and process the following categories of personal data:

• Identity data: name, job title, company name
• Contact data: email address, postal address, telephone number
• Project data: site addresses, planning application references, project descriptions
• Technical data: IP address, browser type, time zone, pages visited
• Communication data: correspondence, enquiry content, feedback

How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries and provide quotations
• To deliver ecological consulting services you have commissioned
• To communicate about ongoing projects
• To send service-related updates and information
• To improve our website and services
• To comply with legal and regulatory obligations

Legal Basis for Processing

We process personal data on the following legal bases:

• Contract: processing necessary for the performance of a contract with you
• Legitimate interests: processing necessary for our legitimate business interests, such as improving services and responding to enquiries
• Legal obligation: processing necessary to comply with legal requirements
• Consent: where you have provided specific consent for particular processing activities

Data Sharing

We may share your personal data with:

• Planning authorities and statutory bodies as required for ecological assessments
• Professional advisers including lawyers, accountants, and insurers
• IT service providers who support our systems
• Subcontractors engaged to deliver services on our behalf

We do not sell personal data to third parties. We require all third parties to respect the security of your data and treat it in accordance with applicable law.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project-related data is typically retained for seven years following project completion to meet professional indemnity insurance requirements.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us at [email protected].

Data Security

We have implemented appropriate security measures to prevent personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised manner. Access to personal data is limited to employees and contractors who need it for legitimate business purposes.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: Willow House, 47 Banbury Road, Kidlington, Oxfordshire OX5 2BT

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed. The ICO can be contacted at ico.org.uk.